Device Driver Compatibility Issues–Windows 10 Black Screen / HP Lap DV Series

Issue – Black screen after the OS boot

Testing Model - HP dv6-6115tx

The HP DV6-6115tx comes with AMD Radeon HD 6490M Graphics, unfortunately, the Windows 10 doesn’t support the graphics and the ATI not released the driver package yet. But we can alternatively use Intel® HD Graphics 3000.

As the topic, the reason for the black screen is the graphics driver miss-match, the laptop automatically downloads and install both Intel® HD Graphics 3000 and AMD Radeon 7400M while updating Windows 10. The AMD Radeon 7400M is the non-compatible driver so it will conflict with the Intel driver’s functions.

The solution is to prevent automatic driver installation of AMD Radeon 7400M or any other non-compatible drivers while updating the OS.

How to prevent driver installation through Group Policy?

We can prevent the driver installation through Group Policy using the Hardware ID. Below are the Steps for preventing the driver installation. I am doing this with Windows 10 Pro x64 and all other versions are almost the same.

Find Hardware ID from the Device Manager

This article explains how to block the automatic hardware driver installation using the Hardware ID that matches the group policy settings.

The first is to find the Hardware ID. 
OpenComputer Property

Click the Device Manager

Select the Display option and open the property of the driver that you want to prevent. (Here Intel Driver for demo purpose only)

Choose the ‘Details tab and select the ‘Hardware ID’ from the Property

Copy all the details (hardware id) from the window.
Edit Group Policy

The next step is to edit the group policy and add the hardware id and enable the driver installation restriction policy.

Group Policy Editing – Prevent Driver Installation

Tap on the Windows-Key+R and type gpedit.msc, and hit the Enter-key. This opens the Group Policy Editor.

Go to Computer Configuration > Administrative Templates > System > Device Installation > Device Installation Restrictions.

Open "Prevent installation of devices that match any of these device IDs".

Change the status to enabled and click the show button

Paste the hardware IDs for the devices that we want to prevent the automatic driver installation.

Topic Conclusion

You can prevent any of the automatic hardware driver installations using the above solution and we can also remove the drivers that already installed our systems.